Software Support Engineer (Dev Background)

Responsibilities:

• Monitor system performance and ensure stability.

• Troubleshoot system issues and perform root cause analysis.

• Recommend improvements (e.g. monitoring tools, alerts, health checks).

• Advise IT Support on system usage and incident resolution.

• Investigate escalated technical issues and coordinate fixes with Dev Team.

• Develop internal tools for system monitoring and troubleshooting.

• Compile and escalate reports on recurring issues.

Qualifications:

• Bachelor’s degree or higher in IT, Computer Science, or related field

• 3-5 years’ experience in technical/product support

• Proficiency in programming languages such as Golang, Kotlin, or .Net.

• Experience with MongoDB, MySQL, MS SQL Server

• Strong problem-solving and technical investigation skills

• Knowledge of Kubernetes, Kibana, Grafana

• Basic understanding of networking, Unix, and cloud platforms (GCP, Huawei Cloud, AWS)

• Software Engineer experience is a plus