Guest Service Centre Officer (Operator)

About the job

• Responsible for facilitating efficient communications for both guests and staff both within the hotel and for external communications
• Confidently operates switchboard consoles and associated computer equipment in accordance with departmental procedures
• Handles wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up calls
• Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion
• Reports and logs various problems which occur during the shift and passes all relevant information to relieving operator on commencement of duty
• Accepts and relays messages for guests and hotel personnel
• Be fully conversant in all aspects of F& B outlets in order that all guests’ queries can be handled efficiently and courteously
• Provide general information to guests when necessary