Guest Relations Agent

Job Description

As a Guest Relations Agent, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.

Qualifications

• Previous experience in Front Office or Guest Services
• Experience with luxury hotels will be a plus
• Excellent communication skills
• Experience with Front Office Systems
• Proficient in English, both written and spoken