English Customer Support Representative

● Handle customer inquiries promptly via email, live chat, and phone.

● Furnish accurate pricing and delivery details.

● Gather and assess pertinent information to address queries regarding company offerings.

● Authenticate customer information for secure transactions.

● Remain flexible with your work schedule, including potential night shifts.

● Resolve customer complaints efficiently and professionally.

● Analyze issues to pinpoint root causes and implement effective resolutions.

● Uphold customer satisfaction while safeguarding company interests.

● Create and share engaging content on social media and the company website as directed.

● Interact with customers on social media, aligning responses with company branding and guidelines.

● Work with company partners to ensure smooth service delivery to customers.

● Keep internal teams informed to address customer needs effectively.

● Complete necessary paperwork and manage customer records as required.

● Keep customer data current and accurate, following company protocols.