Key Responsibilities:
Uphold the Image of the Brand (VM Merchandising / Boutique Maintenance / Grooming)
- Communicates the importance of image to the boutique team, and sets a good example
- Swiftly spots and effectively corrects and explains to the boutique team on lapses of images to prevent future recurrences
- Conducts or appoint senior boutique staff members to conduct daily checks to ensure that window and in-boutique displays consistently reflect the essence of the seasonal line and are in accordance with the Chanel image
- Ensures or appoints senior boutique staff members to ensure that the boutique environment is always in optimum condition from cleanliness to maintenance of furniture, fixtures and décor including the professional image of team members
Manage and inspire the Boutique team
- Manages and inspires Fashion Advisors by being a role model, taking a close interest in his/her direct reports’ well-being, and actively participating in their professional development
- Formulates performance management objectives and appraises the Fashion Advisors, with frequent informal interactions to identify individual strengths and/or weaknesses and develop action plans to build individual strengths and/or address individual needs
- Deftly adapts management and communication styles in dealing with different boutique team members to achieve maximum results. Acts differently as mentor, coach, counselor depending on circumstances
- Partners with Training team and Field Trainers by following up after training sessions with team members to ensure proficiency in product knowledge and sales techniques
Build a Client-centric Boutique team
- Supports the team in developing and executing a client-centric culture among the boutique team that emphasizes on client engagement and on building long lasting relationships with them
- Sets high standards in all aspects of customer service and motivates the boutique team to achieve these standards via:
- Effective handling of feedback
- Adhering to exchange and return guidelines
- Capturing and keeping up-to-date data of each client
- Assists in inculcating a positive mindset towards returns and exchanges. Understands in general the customer’s needs and expectations, and drives the boutique team members to fulfill these needs and expectations.
Properly manage Merchandise & Inventory
- Directs or appoints senior boutique team members to direct daily opening and closing inventory count to ensure no inventory losses. Discrepancies, if they arise, must be reported in a timely manner as determined by the Retail Operation Manager
- Supervises the Back of House team to ensure that the Back of House is neat, and that stocks are managed efficiently to facilitate Front of House activities
- Conducts or appoints senior boutique team member to conduct regular cycle count of inventories; personally, conducts the annual full inventory count
- Adheres to Company guidelines to ensure that proper controls are instituted to prevent stock losses, pilferage, or damage. Monitor and perform spot checks to ensure that these controls are being followed
Effectively manage day-to-day Operations
- Rotates with the Supervisors on shift (including weekends and public holidays) to ensure adequate supervision of boutique team on the floor
- Designs and reviews roster to maximize staff strength in accordance to traffic demands and trading patterns
- Ensures all operational procedures regarding sales, transfers, stock adjustments and all policies are followed
- Ensures daily sales and appropriate paperwork is accurately completed
- Ensures daily and monthly sales targets are achieved for the store
- Provides qualitative information on customer trends / demands, competitor activity and merchandise movement to Fashion Management on a regular basis
- Attends to all day-to-day Operations issues promptly and astutely, seeking direction and guidance from the GM Fashion as needed
Qualifications:
- Minimum 3-year experience in managing a team of no less than 10 members
- Fluent in English and Thai, Mandarin a plus
- Knowledge of Store operations management
- Experience in Luxury Fashion is a strong advantage
- Effectively manage day-to-day Operations
- Leadership and Management skill
- Passion for luxury fashion, strive for excellence and eye for details
- Good analytical skills
- Able to understand and synthesize business and market intelligence
- Develop clear and challenging but achievable goals and maintain commitment to goals even in difficult situations
- Able to withstand retail working hours and work on weekends and public holidays
