Key responsibilities
Your main responsibilities will include (60% MuvMi, 40% Tuk Tuk Hop and others), but not limited to:
- Control and manage all services provided by MuvMi to be in accordance with service standards.
- Communicate with our customers through emails, phone calls (if needed)
- Connect Partner and/or client with the Business team.
- Greet and manage our Tuk Tuk Hop customers and private tour
- Having emotional effectiveness (e,g., be polite, and be rational) in communications with both drivers and customers.
- Coordinate and support drivers, customers, and relevant teams to ensure smooth and timely service.
- Control and coordinate with the on-site teams to provide services orderly and smoothly.
- Able to control and coordinate other tasks as needed.
- Coordinate to improve and develop systems for greater efficiency.
- Support the work of our Hero (i.e. drivers) to provide service to both B2B and B2C customers according to the standards.
- Able to work in shifts (e.g., 6:30 - 15:30, 10:30 - 19:30, 13:30 - 22:30 – but not limited to)
- Capable of addressing ad-hoc issues promptly and efficiently, while adhering to operational standards.
Qualifications
- Bachelor’s Degree or Higher.
- Fresh graduates are welcome.
- Experience in hospitality or/and tour agencies would be an advantage.
- Able to work in shifts.
- Systematic thinking. Enjoy troubleshooting.
- Enjoys challenges and embraces change. Adaptable to diverse work environments.
- Service mind, well organized and detail oriented. Be comfortable with numbers is a plus
- Able to communicate in English is strongly preferable.
