Customer Advisor - Flight & Hotel (Thai & English skills)

Job Description

In this role, you will assist customers by providing information for hotels & flights, resolving booking issues, and offering guidance on travel options. You will handle customer interactions through various channels, including phone, email, and chat, ensuring a seamless and positive experience for all customers.

The ideal candidate will possess excellent communication skills, a strong understanding of travel services, and the ability to manage multiple tasks efficiently while maintaining a high level of customer satisfaction.

Responsibilities:

• Respond to customer inquiries regarding hotel/flight bookings through phone, email, and chat.
• Assist with booking changes, cancellations, and resolving any issues that arise during the reservation process.
• Provide accurate information about travel options, policies, and services to enhance the customer experience.
• Maintain a high level of professionalism and empathy to ensure customer satisfaction and retention.
• Collaborate with internal teams to address complex customer concerns and improve service processes.

Required Qualification:

• Thai national
• Bachelor degree
• Fluency in both Thai and English (B2 level) is required, including reading, writing, and speaking skills.
• Previous experience or internship in hotel or flight reservations is required.