Monitor and influence how the brand is presented in AI-generated search results (e.g., ChatGPT, Gemini), by improving the reputation across authoritative platforms frequently referenced by LLMs (e.g., Trustpilot, Sitejabber, Reddit, Quora);

Design strategies for leveraging Reddit and Quora not only for sentiment shaping, but also as emerging sources of qualified organic traffic and brand discovery;

Collaborate with AI/SEO specialists to ensure reputation signals (reviews, user-generated content) are consistently indexed and recognized by search engines and generative AI models;

Analyze the impact of reputation and community management on core business KPIs;

Develop company-wide playbooks, systems, and workflows for reputation and review management;

Partner with the Customer Support team to process and respond to user feedback;

Lead SERM (Search Engine Reputation Management) efforts to improve branded search visibility;

Build and test hypotheses to optimize SERM performance metrics

Analyze customer pain points in reviews and translate them into actionable hypotheses for the Growth Hacking team;

Contribute to SEO and PR initiatives by creating or coordinating content tied to review and reputation strategy;

Work cross-functionally with Customer Support, Social Media, PR, Marketing, and Product teams;

Establish analytics-based systems to monitor, report, and mitigate reputation risks proactively.

3+ years of experience in online reputation management, brand strategy, and communications;

A proven track record of building and scaling reputation programs, including creating guidelines and leading cross-functional efforts;

Solid experience with digital PR (Trustpilot, Sitejabber), SEO, and search visibility strategies;

Strong understanding of online communities like Reddit, Quora, and vertical-specific forums.

REMOTE OPPORTUNITY to work full time;

Vacation 28 calendar days per year;

7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;

Bonuses up to $5000 for recommending successful applicants for positions in the company;

50% payment for professional training, international conferences, and meetings;

Corporate discount for English lessons;

Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);

Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;

Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.