Product Operations Specialist

What You'll Do

1. Production Operations & Incident Response

• Execute daily calling operations (batch setup, monitoring during calling hours, issue triage and resolution).

• Monitor system stability and capacity to ensure reliable performance during peak periods.

• Maintain and update blacklists in line with internal policies and regulatory requirements.

2. Issue Management & Release Readiness

• Identify system and operational issues; log bugs with clear reproduction steps, impact assessment, and prioritization.

• Coordinate with Data Science and Engineering to drive issues to resolution; validate fixes in production.

• Support release follow-ups, regression checks, and operational readiness for deployments.

3. Data Integrity & Reconciliation

• Reconcile call data, campaign results, and reporting outputs to ensure accuracy and consistency.

• Investigate discrepancies and partner with relevant teams to identify root causes and corrective actions.

4. Performance Monitoring & Continuous Improvement

• Monitor key funnel metrics and call outcome distributions on a daily/weekly cadence.

• Analyze trends and drop-off points across the calling funnel.

• Recommend operational or product-level improvements to improve contact rate, conversion, and efficiency.

5. Calling Strategy Support

• Support iteration of calling strategies (segmentation, scheduling, routing, batch logic).

• Translate business objectives into operating plans and measurable performance indicators.

6. Feature Execution Support

• Support feature development by gathering requirements, writing specifications/user stories, and coordinating UAT.

• Validate impact using metrics/experiment results; support rollout and post-launch monitoring.

• 2–5 years in product operations, product execution, business operations, or similar roles in a tech-enabled environment.

• Strong analytical skills (funnel analysis, reconciliation, metrics monitoring).

• Experience working with technical teams (Engineering, Data/DS) to resolve issues and deliver improvements.

• Ability to manage day-to-day operational pressure while maintaining structured and data-driven execution.

• Strong ownership mindset, problem-solving ability, and clear communication skills.

• Experience writing product requirements and supporting end-to-end feature rollout.

Preferred Qualifications

• Experience with AI-powered products, automation, or large-scale outbound systems.

• Experience in fintech/banking or regulated environments.

• Familiarity with voice platforms, CRM systems, or campaign management tools.

• Competitive compensation package, including 13th-month salary and performance bonuses

• Comprehensive health care coverage for you and your dependents

• Generous leave policies, including annual leave, sick leave, and flexible work hours

• Fun and engaging team building activities, sponsored sports clubs, and happy hour every Thursday

• Grab for work allowance and fully equipped workstations

• Onsite lunch with multiple options, including vegetarian

• Unlimited free coffee, tea, snacks, and fruit to keep you energized An opportunity to make a social impact by helping to democratize credit access in emerging markets