IT Infrastructure & System Management

- Manage, operate, and maintain IT systems including internal network, servers, computers, email systems, and data storage.

- Ensure system stability, minimize downtime, and establish regular backup/restore plans.

- Manage user accounts, access permissions, and maintain office IT equipment.

- Monitor system performance and propose upgrade solutions when necessary.

Cybersecurity & Data Protection

- Establish information security processes: password management, access control, user authorization, and company data protection.

- Prevent and handle IT incidents (viruses, phishing, data loss, cyberattacks).

- Develop and maintain internal IT Security policies and guide employees to comply.

Business Application Support

- Manage and support software systems used in the company

(e.g., CRM, ERP, accounting software, ticketing systems, HRM, etc.).

- Collaborate with departments to optimize workflows through technology (automation, forms, workflows, etc.).

- Act as the main point of contact with software vendors and technology solution providers.

IT Helpdesk & User Support

- Receive, categorize, and resolve IT support requests from employees.

- Set up an SLA / internal ticket handling standards (if needed).

- Provide basic training for employees on working tools such as email, drive, security practices, and IT procedures.

IT Project Management & Digital Transformation

- Plan and implement IT projects: system upgrades, data migration, deployment of new tools.

- Develop an IT roadmap aligned with the company’s business growth strategy.

- Monitor project progress, budget, and quality.

Vendor & Budget Management

- Manage vendors for IT equipment, cloud services, and licensed software.

- Build annual IT budgets and optimize operating costs.

- Negotiate contracts and periodically evaluate service quality.

- 3–5 years of relevant experience

- Fluent in English language

- Possess professional skills and good knowledge of ICT: MS 365 systems (windows server, windows client, SQL, office, etc.), Dropbox, mail server, hosting website services, open source and network equipment

- Good knowledge of setting up all systems in the ICT department

- Strong leadership and management skills

- Creative, dynamic and possessing good knowledge about products and destinations in Vietnam

- Good analytical and problem-solving skills and strong decision-making skills

- Education: University: Bachelor’s or Master’s in Computer Sciences & certifications: MCSA /MCSE, CCNA / CCNP, CEH (if any)

• A competitive salary upon qualification and experience

• Personal accident and health insurance 24/24 (PTI)

• Motivation Trip