Job Description

• Responsible for service delivery performance and ensuring systems, procedures are in place to support outstanding service delivery

• Responsible to ensure that services under management are available as per target SLA (up-time) level and issues are resolved promptly with appropriate corrective and preventive actions

• Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint by working closely with Developers and other relevant parties

• Ensure complete delivery of work for a Sprint/Release. By ensuring artefacts are complete and ready for development to begin and assisting teams

• Creation of project artefacts (PR, RFP, PID, Business Requirements, Functional Requirements, Use case, Flow charts, PSAP etc), in various formats, for any initiatives related to backlog of squad

• Facilitate workshops & stakeholder sessions to elicit requirements and specifications for artefacts & deliverables

• Support test creation/execution when required

• Peer review of Documents before being distributed

• Support training to others on new solutions as needed with stakeholders

• Assist with support and mentor junior members of the team

• Provide input to estimations on projects based on Business Requirements

• Assist with the Co-ordination of projects with IT with timely information provided to the teams
  
  

Qualifications

• Bachelor Degree or Master Degree in Software Engineering, MIS, Computer Science, Engineering, IT, or related fields.

• At least 4 years of experience in DevOps Engineer or related fields
  
  

Experience Skills

• Good knowledge of Cloud (Azure, AWS etc)