Key Responsibilities:

• Creates and confirms transport order to ensure pickup of the shipment at origin and delivery at destination.
• Performs booking and booking optimization according to internal guidelines as defined by Product.
• Prepares, controls, and distributes all required Export & Import documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures.
• Checks responses from counterparts and finalizes validation of required documents.
• Follows-up shipment status in the Export & Import area, identifies incidents and ensures resolution of incident.
• Maintains excellent relationships with suppliers.
• Identifying performance issues of suppliers and proposing solutions to improve/ correct performance.
• Performs IT system-related tasks to provide up-to-date information on shipment.
• Interacts with Customer Service, Product, and Global Service Centers, if required.

Qualification:

• Bachelor's Degree or higher in Logistics, Business Administration or any related field.
• Export and Import and Customer Service.
• Good command of written and spoken English.
• Have logical thinking, analytical and negotiation skills.
• Good communication and interpersonal skills.
• Good computer skill; MS Office.
• Can-Do attitude, and able to work under pressure.