Support Specialist

Provide excellent support experience to customers via all relevant communication channels

Identify customer's needs, research existing issues, and provide strategic solutions

Ensure first contact resolution and effective follow-up with Service partners and internal departments

Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience

Deliver the best services to customers to ensure highest customer satisfaction

Build sustainable relationships and engage customers by going the extra mile

Perform any other duties assigned by management for effective implementation and improvement of the Quality Management System

Diploma, Advanced/Higher/Graduate Diploma, Bachelor's, Post Graduate, Professional, or Master's Degree in any field

Preferably 2 years of working experience in a related field; fresh graduates encouraged to apply

Strong time management skills and motivation to exceed expectations

Ability to multi-task and tailor responses using customer-provided information

Strong communication skills, effective listening, empathy, and good phone etiquette

Comfortable working with computers, multiple systems, and ability to learn new tools

Excellent verbal and written communication skills in English and the language of the supporting market