Associate - Business Operations Executive (6 month Contract)
MoMo (M_Service)
•
5 วันที่แล้ว
•
1 ครั้งที่ดู
ตามตกลง
Hồ Chí Minh
เต็มเวลา
ไม่จำเป็นต้องมีประสบการณ์
1. Operations & Ticket Resolution (Primary Priority)
- Receive, classify, and resolve issues from Merchants and Users in a timely manner.
- Maintain accurate ticket status updates and preserve detailed records for each case.
- Coordinate closely with cross-functional teams (CS, Product, Engineering, Ops, Finance) to resolve escalated issues.
2. Reporting & Insight Analysis
- Generate daily, weekly, monthly, and quarterly reports tracking core operational metrics: ticket volume, resolution rate, handling time (SLA), and top recurring issues.
- Synthesize data, extract actionable insights, and propose optimization solutions to Senior/Leader/Manager to support decision-making.
- Feed market and user feedback back into the product development roadmap.
3. Project Secretariat & Tracking * Track project progress and deliverables assigned by the Project Manager (PM), providing regular status updates.
- Act as a liaison across internal teams to ensure timely project execution and alignment.
4. Administrative & Operational Support
- Handle administrative tasks: document archiving, contract management, and payment coordination.
- Execute other ad-hoc tasks assigned by the direct manager.
ข้อกำหนด
1. Education & Experience
- Bachelor’s degree in Economics, Finance, Marketing, Business Administration, or related fields.
- Minimum 1 year of experience in Customer Service, Operations, or Partner Relations.
- Prior experience in Fintech, Banking, E-wallets, or Payment Gateways is highly preferred.
2. Skills & Tools
- Strong logical thinking with solid problem-solving and investigation skills.
- Basic proficiency in Business English (written and verbal communication).
- Proficient in MS Office suite (Excel, Word, PowerPoint).
- Major Plus: Proficiency in AI tools (ChatGPT, Claude) and automation mindset.
3. Personal Attributes
- High sense of responsibility, integrity, meticulousness, and proactiveness.
- Ability to work under pressure and maintain high performance with repetitive tasks.
- Continuous improvement mindset.
สถานที่ทำงาน
Hồ Chí Minh, Hồ Chí Minh, Việt Nam
Associate - Business Operations Executive (6 month Contract)
MoMo (M_Service)
•
5 วันที่แล้ว
•
1 ครั้งที่ดู
ตามตกลง
Hồ Chí Minh
เต็มเวลา
ไม่จำเป็นต้องมีประสบการณ์
1. Operations & Ticket Resolution (Primary Priority)
- Receive, classify, and resolve issues from Merchants and Users in a timely manner.
- Maintain accurate ticket status updates and preserve detailed records for each case.
- Coordinate closely with cross-functional teams (CS, Product, Engineering, Ops, Finance) to resolve escalated issues.
2. Reporting & Insight Analysis
- Generate daily, weekly, monthly, and quarterly reports tracking core operational metrics: ticket volume, resolution rate, handling time (SLA), and top recurring issues.
- Synthesize data, extract actionable insights, and propose optimization solutions to Senior/Leader/Manager to support decision-making.
- Feed market and user feedback back into the product development roadmap.
3. Project Secretariat & Tracking * Track project progress and deliverables assigned by the Project Manager (PM), providing regular status updates.
- Act as a liaison across internal teams to ensure timely project execution and alignment.
4. Administrative & Operational Support
- Handle administrative tasks: document archiving, contract management, and payment coordination.
- Execute other ad-hoc tasks assigned by the direct manager.
ข้อกำหนด
1. Education & Experience
- Bachelor’s degree in Economics, Finance, Marketing, Business Administration, or related fields.
- Minimum 1 year of experience in Customer Service, Operations, or Partner Relations.
- Prior experience in Fintech, Banking, E-wallets, or Payment Gateways is highly preferred.
2. Skills & Tools
- Strong logical thinking with solid problem-solving and investigation skills.
- Basic proficiency in Business English (written and verbal communication).
- Proficient in MS Office suite (Excel, Word, PowerPoint).
- Major Plus: Proficiency in AI tools (ChatGPT, Claude) and automation mindset.
3. Personal Attributes
- High sense of responsibility, integrity, meticulousness, and proactiveness.
- Ability to work under pressure and maintain high performance with repetitive tasks.
- Continuous improvement mindset.
สถานที่ทำงาน
Hồ Chí Minh, Hồ Chí Minh, Việt Nam
MoMo (M_Service)
ประเทศ
Vietnam
ชั่วโมงทำงาน
จันทร์ - ศุกร์