Tư Vấn Dịch Vụ Khách Hàng (Làm Việc Tại Penang, Malaysia)

Responsibilities

• Answer customer inquiries over the phone, chat, and/or email
• Log customer interactions in our system for proper documentation
• Follow-up with customers as appropriate
• Review customer’s account to identify and offer products that will benefit the customers (Sales Representative)
• Participate in team meetings and strategize on team performance improvement
• Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement