The Firm Travel Services team is responsible for the successful implementation of a global travel program and a single global travel agency. Once implemented, they will be responsible for the ongoing operations and management of the Firm's travel agency partner. They will:
Coordinate, plan, and prepare Baker McKenzie offices in their respective regions for the transition to the new global travel program.
Work closely with the Firm's selected travel agency to prepare each team of agents in their region to work with Baker McKenzie travellers and travel arrangers.
Provide impeccable internal customer service to Baker McKenzie travellers and travel arrangers as the internal point of contact for Firm Travel Services in their respective regions.
Effectively and quickly intake, triage, and solve issues by engaging with the Firm's selected travel agency operations team
Provide basic support and resources regarding the Firm's selected online travel booking tool
Track, follow up, and close all Travel Services issues raised by travellers and travel arrangers in their region, escalating when necessary
Deliver regular and ad hoc travel reporting requirements within the region
Provide an "always open" service experience to key stakeholders around the globe, especially the risk and security team as it relates to managing the duty of care the Firm has for its People whilst they travel on Firm business
Serve as subject matter experts regarding airlines and hotels in their respective region
Support regional and global business reviews with the Firm's selected travel agency
Contribute to and lead specific global projects within the Travel Services Team (e.g. hotel program, operations, communications)
Support Associate Director, Firm Travel Services on strategic directives and projects
What we're looking for:
Bachelor’s degree related to business, a related field, or equivalent work experience
Business Travel Management experience and expertise
Impeccable customer service skills, including proactivity, problem-solving, and empathy
Excellent collaboration skills, including accepting and managing feedback from various stakeholders
Experience managing and implementing travel programs and technology
Must be affiliative, respectful, with strong presentation skills that influence with fact, reason, and vision. be trustworthy and dependable
Excellent communication skills with both team members and internal business constituents and comfortable mediating between stakeholder needs, business objectives, and technical feasibility
Relationship building, gaining consensus, and adoption methods
Continued drive for excellence and high quality, despite frequent iterations, changes in priority, scope, and stakeholders
Polished and professional presentation skills
Experience in a legal or professional services environment is highly desirable
Highly driven and dedicated outlook, which includes flexibility and a willingness to work outside of normal business hours when required
Skills
Reporting Requirements
Travel Management
Independent Business Reviews
Relationship Development
Presentation Skills
Functions
Customer Service
Job Overview
Job Type:
Full-Time
Company
Baker McKenzie Thailand
7 active jobs
Industry:
Other
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