Job Description

• Manage Operation Initiatives Roll out Develop WI, SOP, ensure alignment across stakeholders Manage overall training team productivity and quality Develop and conduct training materials and sessions Work closely with ground team to ensure consistent understanding and feedback loops
• Training Program Development: Design and develop comprehensive training programs for last mile delivery personnel (hubs and fleets)
• Training Material Creation: Develop training materials, including manuals, presentations, videos, and online resources, to effectively deliver training content to employees. Ensure that training materials are up to date, engaging, and aligned with company policies and industry best practices.
• Training Delivery: Conduct training sessions for new hires and existing employees, utilizing a range of methods such as classroom-style training, on-the-job training, e-learning modules, and workshops. Adapt training approaches to cater to different learning styles and maximize knowledge retention.
• Performance Evaluation: Assess trainees' performance and learning outcomes through quizzes, evaluations, practical exercises, and feedback sessions. Identify areas for improvement and provide constructive feedback to individuals and teams to enhance their skills and performance.
• Training Program Enhancement: Continuously evaluate the effectiveness of training programs by gathering feedback from trainees, supervisors, and other stakeholders. Identify areas for improvement and implement necessary changes to enhance the overall quality and impact of training initiatives.
• Collaboration: Collaborate with cross-functional teams, including operations, people, and product team, to ensure training programs align with business goals, and operational requirements. Collaborate with operation leaders to develop specialized training modules for specific job roles or functions.
• Training Records and Reporting: Maintain accurate records of training activities, attendance, and performance evaluation results. Generate reports on training metrics and effectiveness to track progress and provide insights to management.

Requirements

• Bachelor's or Master's degree related field.
• 5 years of related experience people development strategies skills; training need survey, training plan creation, training roadmap etc.
• Good in English, both written and spoken.
• Strong analytical skills and ability to drive continuous improvement.
• Strong communication, negotiation skills, positive attitude, and able to influence all levels of employees.