ABOUT FPT SOFTWARE
FPT Software, a subsidiary of FPT Group, is a leading global IT service provider headquartered in Vietnam. With 33,000+ employees in 88 offices across 30 countries, we serve 1,100+ clients, including 96 Fortune 500 companies.
We believe diversity fuels innovation and strive to create an inclusive workplace where talents of all backgrounds thrive. We welcome expatriates and international professionals to bring fresh perspectives and help shape the future of technology.
JOB OVERVIEW
• We are looking for an accomplished Senior Business Analyst with deep Subject Matter Expertise (SME) in the Retail sector and strong proficiency in English. The ideal candidate will lead business analysis for complex retail projects, work closely with stakeholders to understand and document business needs, and drive innovative, technology-enabled solutions to improve retail operations.
RESPONSIBILITIES
• Requirements & Analysis – Gather, prioritize, and document business needs; map and optimize retail processes (WMS, supply chain, POS, OMS, merchandising, e-commerce).
• Retail Expertise – Act as SME, advising on operations, trends, and best practices; monitor global market shifts.
• Solution Design & Validation – Collaborate with technical teams to create feasible solutions and ensure deliverables meet requirements.
• Testing, Change & Training – Lead UAT, manage defects, drive change initiatives, and deliver user training.
• Collaboration & Leadership – Build stakeholder partnerships, mentor junior analysts, and foster alignment across teams
Must have
• Bachelor’s or Master’s degree in Business, IT, or related field.
• 5+ years’ experience as a Business Analyst, with at least 3 years as a retail SME.
• Proven track record in delivering large-scale retail projects (WMS, POS, OMS, CRM, e-commerce, supply chain, etc.).
• Strong knowledge of retail industry operations, systems, and current market trends.
• Outstanding communication, facilitation, and presentation skills in English.
• Proficient in business analysis tools (e.g., Visio, Jira, Confluence, BPMN).
• Strong analytical, problem-solving, and organizational skills.
• Experience working in cross-functional, multicultural teams
Nice to have
• Experience with Agile, Scrum, or other project management methodologies.
• Professional certification in Business Analysis (e.g., CBAP, PMI-PBA).
• Exposure to data analytics and business intelligence tools.
• Experience working with international retail brands or multi-country operations.
• Attractive salary, plus annual compensation and performance bonus.
• Opportunity to work with many large corporations around the world
• Working on large-scale projects with hundreds of people
• Working with a team full of young, talented members, dynamic working environment
• Global and inclusive workplace with monthly cross-cultural events
• International exposure and career growth across global locations
• Work-life balance benefits supporting employee well-being
• Private health insurance with optional family coverage
• Summer vacation allowance
• Sponsored training courses for personal growth
- Hồ Chí Minh: F-Town 3, 3 Võ Chí Công, Phường Long Thạnh Mỹ Ho Chi Minh City, Vietnam, Thủ Đức
Thứ 2 - Thứ 6 (từ 08:00 đến 17:00)
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