Operational Support: Support global channel manager partners to maintain a strong and stable connection between Agoda and our mutual connected accommodation partners
Project and task Support: Assist with projects tasks to improve team performance or roll out new features and services to partners
What you’ll Need to Succeed:
Minimum 2 years’ working experience with at least 1 year in operation, customer support, service desk role.
Understanding of incidents and problem management
Strong analytical and problem-solving skills
Excellent communication skills
Ability to communicate between technical stakeholders and business stakeholders efficiently
Ability to work under pressure in a competitive industry/rapidly changing environment
Experience with MS Office tool in general
It’s Great if you have:
Experience in the travel or OTA industry
Experience working with hotel connectivity companies (channel managers)
Understanding of APIs and xml connections
Experience with SQL
Understanding of Agile methodologies or software development frameworks
Skills
Customer support
Procurement
Team Performance
Analytical Skills
Purchasing
Service Desk Management
Functions
Production, Purchasing & Supply Chain
Job Overview
Job Type:
Full-Time
Company
Agoda
168 active jobs
Industry:
Hospitality, Tourism & Travel
Ready to Apply?
Submit your application now and take the next step in your career journey.
