In this Role, you will get to:
- Operational Support: Support global channel manager partners to maintain a strong and stable connection between Agoda and our mutual connected accommodation partners
- Project and task Support: Assist with projects tasks to improve team performance or roll out new features and services to partners
What you’ll Need to Succeed:
- Minimum 2 years’ working experience with at least 1 year in operation, customer support, service desk role.
- Understanding of incidents and problem management
- Strong analytical and problem-solving skills
- Excellent communication skills
- Ability to communicate between technical stakeholders and business stakeholders efficiently
- Ability to work under pressure in a competitive industry/rapidly changing environment
- Experience with MS Office tool in general
It’s Great if you have:
- Experience in the travel or OTA industry
- Experience working with hotel connectivity companies (channel managers)
- Understanding of APIs and xml connections
- Experience with SQL
- Understanding of Agile methodologies or software development frameworks
