Shared Services, KPMG Delivery Center Assistant (Audit confirmation focus)

KPMG operates as a global network of independent member firms offering audit, tax and advisory services; working closely with clients, helping them to mitigate risks and grasp opportunities. KPMG firms operate in in 145 countries and territories, collectively employ more than 236,000 people across a range of disciplines.

In Vietnam & Cambodia, KPMG is one of the largest professional firms with offices in Ho Chi Minh city, Hanoi, Danang and PhnomPenh. Established since 1994, we have 30 years of experience with more than 2,000 professionals.

We lead with a commitment to quality and consistency across our global network, bringing a passion for client success and a purpose to serve and improve the communities in which member firms operate. In a world where rapid change and unprecedented disruption are the new normal, we Inspire Confidence and Empower Change in all we do.

Known for being a great place to work and build a career, we are consistently ranked among the best companies to work for annually by Anphabe and HR Asia. If you're as passionate about your future as we are, join our team.

Key Responsibilities

1. Audit Support: 

a. Audit Confirmation Management:

• Creation and Management of Audit Confirmations (ACs): Collaborate closely with the Audit team to initiate and create Audit Confirmations using the ACRF system. This involves ensuring that all necessary information is accurately inputted and that the confirmations are prepared in a timely manner.

• Generation and Distribution of ACs: Utilize our automated internal system to generate Audit Confirmations. Once generated, promptly send soft copies to the Audit Engagement Team to ensure they have the necessary documentation for their review and action.

• Handling Hard Copy ACs: Efficiently manage the receipt of authorized hard copy Audit Confirmations from either the Audit Client or the Audit Engagement Team. This includes searching for the correct postal codes, creating postal online forms, and dispatching the confirmations to the designated Addressees, referred to as "Responders."

• Follow-Up and Chasing Calls: Actively monitor the status of all sent Audit Confirmations. Perform follow-up actions, including making Chasing Calls, to encourage the timely return of these confirmations from the Responders. Manage incoming phone calls related to AC, taking detailed notes and queries from callers to be transferred to the appropriate in-charge personnel.

• Coordination with Administrative Departments: Work in tandem with the Admin department, office receptionists, and couriers to ensure the efficient sending and receiving of audit confirmations. 

• Processing Returned ACs: Upon receiving replied hard copy Audit Confirmations from Responders, ensure they are promptly uploaded into the automated internal system. This step is crucial for maintaining accurate and up-to-date records.

• Archiving and Handover: Systematically assemble and archive all returned audit confirmations. At the close-out phase, ensure these are handed over to the audit team, facilitating a smooth transition and completion of the audit process.

• Process feedback: gather feedback from the Audit team and other KDC team members regarding the AC process and ACRF system. Collaborate with the KDC Manager and Innovation team to implement annual system upgrades, enhancing efficiency and effectiveness.

b. Audit File Close-Out: 

• Perform internal compliance procedures for financial statements issuance.

• Send timely reminders to the Audit team regarding Audit file close-out deadlines. 

• Manage hard-copy file sealing and report any compliance issues.

2. Risk Management:

• Conduct thorough client background research using provided databases and online resources.

• Compile and prepare detailed reports for the Engagement team under managerial guidance.

3. Administrative Support:

• Facilitate team operations by managing timesheets, leave notifications, and office supplies.

• Organize team activities and team-building events to foster a collaborative environment. 

Qualifications & Experiences

• Bachelor’s degree in English, Chinese, Japanese, Business Administration, or equivalent qualifications preferred.

• Proficiency in Microsoft Word, Excel, and Outlook.

• Strong command of English and Vietnamese.

• Exceptional attention to detail, organizational, and time management skills.

• Excellent communication skills and the ability to thrive under pressure.

• Demonstrated ability to work collaboratively and adapt quickly in a dynamic environment.