Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc
Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention
Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7)
Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height
Responsible for timely, professional, accurate and service oriented response to all technical service enquires
Identify and isolates equipment start-up malfunctions and takes corrective action
On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities
Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing
Prepares daily logs and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externally
Analyse and provide advice for customers’ existing equipment status and recommended replacement schedules interface effectively with customers both internally and externally
Analyse complex engineering problems and offer effective resolutions
Interact with all engineering disciplines, project engineer and clients
Collaborate with cross functional teams within Engineering, Sales, and Product
To be committed & responsible for Quality Management System:
Implement the process approach and risk-based thinking
Provide the necessary support to fully implement and sustain the QMS
Communicating to the organization the importance of conforming to QMS requirements
Ensuring the QMS meets its goals
Engage, direct, and support individuals contributing to the QMS
Create a culture of continuous improvement
Skills
Customer support
Quality management
Project Engineering
Functions
Engineering
Job Overview
Job Type:
Hybrid
Company
Eaton
4 active jobs
Industry:
Other
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