Key Responsibilities:

1. Discovery Initiatives:

• Lead the discovery phase of service design projects, conducting in-depth user research, market analysis, and stakeholder interviews to uncover insights and opportunities for innovation.
• Identify and analyze user goals, behaviors, pain points, and preferences to inform service design.

2. Strategic Alignment:

• Ensure service design initiatives align with the business development goals and the overarching vision of Hugeman Consultant.
• Collaborate closely with stakeholders, including business development, marketing, and technology teams, to understand market trends and customer needs.

3. Collaborative Engagement:

• Engage with cross-functional teams to gather input and feedback on service design concepts and strategies.
• Foster collaboration between design, business development, and other relevant departments to ensure cohesive service offerings.

4. Creative Ideation:

• Generate creative service design concepts and solutions that address user needs and business objectives.
• Explore new ideas and technologies to inspire innovative approaches to service design.

5. Service Prototyping and Concept Development:

• Develop service prototypes and mockups to visualize design concepts and gather feedback from stakeholders and users.
• Use frameworks such as Lean Canvas or Business Model Canvas to develop and refine service concepts.

6. Solution Briefs and Strategic Roadmap:

• Design high-level solution briefs, including customer journeys and service blueprints, to visualize the service experience.
• Define and articulate a strategic service roadmap that aligns with long-term business objectives.

7. Concept Validation:

• Conduct and oversee concept validation to test and refine service concepts, ensuring they meet user needs and market demand.
• Continuously assess service metrics and user feedback to inform and refine the service concept and strategy for ongoing improvement.

8. Communication and Alignment:

• Communicate service design strategies and concepts effectively to stakeholders at all levels of the organization.
• Ensure that service design initiatives are aligned with business goals and strategic priorities.

9. Emerging Technologies and Trends:

• Stay ahead of the curve by exploring emerging technologies and industry trends to pinpoint opportunities for innovation and maintain a competitive edge.
• Incorporate relevant trends and technologies into service design projects.

Qualifications:

• Bachelor’s or Master’s degree in Service Design, Industrial Design, Interaction Design, or a related field.
• Proven experience in service design, user research, and market analysis.
• Familiarity with frameworks such as Lean Canvas and Business Model Canvas might be a plus.
• Strong portfolio demonstrating expertise in service design, including user research, concept development, and prototyping.
• Proficiency in design and prototyping tools such as Figma and Miro.
• Excellent communication, presentation, and storytelling skills.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively in a cross-functional team environment.
• Knowledge of emerging technologies and industry trends.