Job Duties

Routines :

• Daily system, network, and security monitoring: event logs, scheduled tasks, abnormalities, and etc.
• Complete the assigned Service Desk ticket by the SLA.
• Complete the pre-fined daily, weekly, monthly tasks e.g., backup tasks, daily report tasks, hardware maintenance, system capacity monitoring, etc.
• Participate actively in continuous improvement.
• Monitor system logs, availability, performance and security to ensure systems are up, running and secured. identify issues so that correct actions can be initiated.
• Troubleshoot infrastructure system or security issues and coordinating these initiatives among the team.
• Participate to produce the weather of the infrastructure.

IT Projects and other assignments :

• Provide implementation and support for IT projects as assigned, adhering to project timelines.
• Provide implementation and support for IT tasks as assigned, adhering to agreed timeline.

Law & Regulatory requirement, Policy, Standard, and Framework :

• Participate in activities required by laws/regulations e.g., Incident Response Drill, DRP activities, IT audits, etc.
• Provide implementation and support required by laws, regulations, Roojai Group’s internal policies, adopted standards and frameworks.

Requirements

• The position requires constant communication with colleagues in English and Thai language. Candidate must be fluent in these two languages.
• Minimum of 5-8 years of IT infrastructure implementation, support, monitoring and operation experience.
• Proven deep hands-on knowledge and IT reference both from server and workstations monitoring, support and operation.
• Proven deep hands-on knowledge and IT reference in monitoring, securing and hardening infrastructure systems.
• Strong analytical, problem-solving skills.
• Hands on production and operation experience in Microsoft Server, workstations, Microsoft Intune, and Auto pilot platform, Teams group, SharePoint, Cisco Meraki, FortiGate,: Windows Server, Active Directory, Hyper V and virtualization, Windows workstations or later management, GPO management and deployment, Bitlocker management.
• Good capability to work and integrate in Teamwork. Good Verbal and written Communication
• Knowledge of MS Security 365, Microsoft Azure, Hybrid IT and off premises public cloud services like Amazon AWS or Heroku IaaS is a plus.
• Demonstrate rigor and vigilance in the drafting of documentation.
• Manage any relational databases.