Job Description

**Incident Response:** Serve as the first line of defense for security incidents within the client's environment, applying basic incident management strategies to mitigate issues.

Requirements

**Education & Certification:**

- Associate degree in Computer Science, Information Technology, or equivalent experience.

- Entry-level certifications like CompTIA Security+ or Network+ are preferred.

**Experience:**

- Minimum 1 year in a technical support, IT operations, or basic cybersecurity role.

- Experience with customer service or client-facing roles is advantageous.

**Skills & Knowledge:**

- Basic knowledge of cybersecurity principles, tools, and best practices.

- Understanding of common cybersecurity threats and preventative measures.

- Ability to use and manage standard security software (e.g., antivirus, firewall).

**Personal Attributes:**

- Strong problem-solving abilities and a keen willingness to learn.

- Effective communication skills, capable of explaining technical concepts in clear terms.

- Customer-focused attitude with a commitment to addressing client needs.

- Adaptability to work in various client environments and respond to changing requirements.

- Proactive approach to tasks with the initiative to seek help when necessary.