To drive customer engagement, satisfaction, retention and reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
To establish and strengthen operational relation to customer contact(s) through daily interactions, regular care visits and pro-actively advising and consulting to ensure customer satisfaction.
To qualify customer inquiries and provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted and closed.
To support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems alongside the (initial) customer order.
To qualify and enter customer orders into the operational execution process.
To collaborate with Finance to adjust credit limits based on daily business development and coordinate measures in case of challenges.
To document, resolve, analyze all complaints and then identify, share and eliminate root causes.
To create, review and refine customer reports.
To ensure delivery against all financial targets and strategic objectives.
Your Skills And Experiences
Over 3 years experience as Sea Logistics Customer Service
Good command of English
Excellent service mind and problem solving skills
Being able to complete the job within timeline
Good communication skills
Skills
Customer Service
Logistics
Functions
Production, Purchasing & Supply Chain
Job Overview
Job Type:
Full-Time
Company
Kuehne+Nagel
10 active jobs
Industry:
Import, Export & Logistics
Ready to Apply?
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