Missions & Responsibilities

• Co-responsible mainly for Group Business from all channels & supporting Travel Agent FIT sales, for Club Med Thailand
• Sales administrative matters for the Thailand commercial team for FIT and/or GROUP business
• Support any ad hoc activities organized by the Thailand commercial team
• Responsible for compliance with Club Med sales processes

Tasks

• Prepare standard quotations, proposals & contracts for group sales
• Data entry of enquiries, sales leads, opportunities & accounts into Salesforce and retrieve weekly reports to Director of Sales
• Work closely with relevant resort departments to ensure that all clients’ requests are met
• Prepare Group Information Files for upcoming group departures from Thailand
• Responsible for room and ferry/flight reservation details, as well as any post-stay documents for confirmed groups
• Make courtesy calls and sales calls when necessary
• Maintain and develop relationships with existing customers in person, via telephone calls and/or emails
• Implement process compliance and initiate improvement whenever necessary, such as contract signatory, invoice and payment and others as requested
• Maintain personal image and emotional competence to manage self and team at the workplace
• Manage key Travel Agency accounts to ensure maximum partner satisfaction and continued growth as per assignment of Sales Managers and Director
• Arrange for inspection and conducts inspection with clients whenever required
• Coordinate and participate in promotional activities, trade shows, travel fairs and special projects with the Commercial Sales Team
• Support the Sales Managers and Director to prepare reports, materials, agreements and presentations when required
• Assist the Singapore commercial team in any other sales administrative operations as required

Requirements

• Possess minimum Diploma in Hotel Management and/or Sales & Marketing Management or equivalent
• Minimum 1 year of experience preferably in hospitality
• Proficient in Microsoft office tools and knowledge of SalesForce is an advantage
• Possess good communications and interpersonal skills
• Demonstrates customer development and relationship management skills
• Proficiency in sales administrative matters