Responsibilities

• Responsible for data preparation of KPI/ SLA and reporting of KPI/ SLA
• Book and validate Contract Orders in the ERP system and correspond updating to Contracts in the ERP
• Build a relation with clients and sales representatives and become a point of contact for Customer/ Sales inquiries.
• Coordinate (phone/ emails) with Service technicians, Logistics teams, and Sales to ensure the right delivery, installation, and confirmation to customers for the orders placed
• Gather details from customers and sometimes service technicians for proper invoicing (including CN/ DN notes) and ensure to have complete the billing/ invoicing on-time as per the contractual agreements.
• Administration of customer contracts i.e. update contracts, fixed and variable billing computation as per contact terms.
• Ensure resolution to customer requests for any queries on Contracts/ order status and billing/ invoicing corrections.
• Follow-up on pending items with Logistics/ Supply chain team for order delivery status
• Periodical and ad-hoc report preparation for internal (Sales, Business Controllers etc.) and external (Customers).
• Archival of the right set of documents for audit and compliance purposes
• Update ERP regarding Customer Master details, order details, supplies, pricing etc.
• Gather information from logistic partners and inform customers regarding availability and deliveries.
• Offer resolutions for internal updating requests: credit/ debit notes, reimbursements, rebates etc.
• Check and solve potential issues between client purchase orders (PO) and system information
• Communicate with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient
• Prepare the relevant documents for the orders-Export documents (LoC etc.), Proforma invoices, customs documents etc. and coordinate with internal teams for smooth order delivery.
• Daily monitor the assigned orders and exceptions validations
• Proper categorize customer issues in the system and correspond responses on ERP systems for various disputes arising from customers in terms of damaged goods, shipment delayed etc.
• Manage any issues, look for solutions along with all the parties involved.
• Work with local markets to gather rights details or resolutions and also manage escalations, any problems, delays, inconsistencies etc.
• Propose resolution for streamlining activities and take part in projects to implement these ideas.

Qualifications

• Bachelor's degree
• SAP ERP experience
• Excellent communication skills (English & Thai) – written and oral
• Any past transition experience will be added advantage.
• Familiar with MS-Office (Excel/ Word/ PowerPoint) applications.