Retail Customer Success Executive

Main Responsibilities

• Full responsibility for the report quality and timely delivery of reports to retailers
• Keeping up to date records on contacts, correspondence and meetings with the retailers via Salesforce system
• Ensure that all records for sending data to the retailers are up to date and accurate
• Ensure high level of retailer servicing and establish good relationship with key contacts within your retailers
• Ensure retailers are using GfK data and services throughout their organisation, thereby ensure that GfK data is an integral part of the retailers buying decisions
• Organising and delivering presentations to key retailer contacts with the relevant product experts and ensuring that any queries during presentations are followed up satisfactorily
• Identify and organise the training needs of your allocated number of retailers
• Provide support to all areas of the business: Ops, Coding and Commercial Department
• Responsible for the integrity of the retail deliverable for your group of retailers including a quarterly review process
• Responsible for ensuring the accuracy of the data feed from your group of retailers including a bi-annual review
• Should be actively improve/manage the speed of data delivery from the retailers
• For the retailers you manage support the Coding Team in identifying ‘unknown’ products on data feeds
• Support commercial team on identifying new business opportunities
• Support commercial team on the recruitment of new retailers

Qualifications

• University degree or equivalent experience
• Fresh Graduate is encouraged to apply as well
• Minimum 1 year of working experience in data analysis or market research
• Advanced analytical skills, with an ability to interpret and present actionable insights through storytelling
• Knowledge with Microsoft Excel, and PowerPoint
• Strong analytical mind and excellent numerical skills
• Excellent command of both written and spoken Thai and English