Process Transformation

Responsibilities

• Analyze requirements and prioritize critical findings from business and technology perspectives and translate them into business process management to improve business operations with practical and measurable solutions
• Understand business requirements and recommend any potential solutions in terms of people, process, and technology to support business decision and customer need to create new experience with high customer satisfaction
• Set strategic planning, make decision and also provide a highly consultative approach to the stakeholders, scope develop and deliver an end-to-end business case to improve Customer Experience and increase Customer Satisfaction/Engagement
• Initiate and manage all projects related to process & work improvement
• Develop plan, monitoring, update project status report and management report including any critical issues to the related stakeholders.
• Support and encourage working team to design new processes with new technology to support future business expansion in digital era
• Other special assignments

Job Specification

• Bachelor's degree or higher in Industrial Engineering, Computer Science, Information Technology, Operational Research or any related field.
• 5 years up Strong Experience in Process Improvement and Project Management
• Experience in Digital Platform, Retail, Energy industry are preferred
• Thought leadership, experience and track record in executing business transformations, process re-engineering and change management within large enterprises
• Demonstrated “Can-do” attitude and eagerness to learn
• Strong analytical, innovative and logical thinking, problem solving, and problem identification skills
• Good leadership skill, relationship building, interpersonal, communications, and persuasive skills
• Excellent verbal and written communication skills in English and Thai