Job Description

• To analyze and determine guidelines for designing the work processes and services to be up-to-date and competitive, as well as to supervise the Process Improvement in accordance with the standards.
• To analyze, design, and manage the work processes of both front and back offices to increase operational efficiency, as well as to increase satisfaction and customer experience.
• To proceed with the development and improvement processes, as well as to establish a standard working time (SLA).
• To act as a consultant in analysis, development, and improvement responsible for customer service and internal processes.
• To manage projects related to process improvement with more efficiency, punctuality and at reasonable costs.
• To coordinate between the internal and external audit department.

Qualifications

• Master's degree in Industrial Engineering, Civil Engineering, Finance, Economics, MBA, Other Engineering, or related fields.
• Bachelor's degree in Industrial Engineering, Civil Engineering, Finance, Economics, BBA, Other Engineering, or related fields.
• Experienced in Banking, Financial, Telecommunication or Information Technology industry is an advantage.
• Experienced in all these fields below is an advantage - Process Improvement / Process Engineer / Process Design / Project Management especially in Banking, Financial, Telecommunication or Information Technology Industry.
• Good knowledge in financial or banking process.
• Strong analytical, problem solving, communication and interpersonal skills.
• Good command of written and spoken English.
• An ability to practice advanced analytical programs is required.
• A good team player.