PMO Manager and Change Lead

Role & Responsibilities

Digital Product Management

• Oversee the entire product development process, from ideation to launch. This includes managing product teams (squads), setting product development timelines, and ensuring that products are developed within budget and on schedule.
• Analyze market trends and competition and stay up to date on market trends and analyze the competition to ensure that the company's products remain competitive and relevant.
• Work closely with cross-functional teams, including engineering, design, marketing, and sales, to ensure that products are developed and launched successfully.
• Working with product teams to define product features and requirements, ensuring that they align with the company's overall strategy and customer needs.
• Manage product lifecycle, from ideation to retirement, ensuring that products are updated and improved over time.

Customer Experience (CX)

• Ongoing planning / deployment of platform and category campaigns on the gro24/7 platform.
• Close partnership with local category management, marketing, technology, and commercial teams to define requirements, plan activities and execute customer engagement strategies i.e., customer acquisition, higher Avg Order value, better retention, and higher customer NPS.
• Localize customer lifecycles and engagement strategies to achieve local market commercial objectives. Drive Growth Marketing framework in market by acquiring, engaging, and retaining customers through omni campaigns.
• Proactively identify delivery risks and support the creation of innovative solutions to overcome them.

Change Management/PMO – Design and Execution in market

• Develop the ways of working in destination distributive trade organization with the roles, responsibilities, deliverables, and behaviors of the different persons involved in servicing the distributive trade retailers: distributors, sales representatives, CBD teams, CSP teams, Finance and Supply Chain teams, etc.
• Developing change management toolkits and ensuring that the change management is executed on ground to make the destination Distributive trade organization to be functional.
• Drive planning of Distributive Trade in the Market
• Work closely with Change Lead to develop and align workplans with necessary stakeholders and leadership, considering dependencies, timelines, as well as overall focus on activities on the critical path.
• Recommend and put in place required project governance, considering review/ meeting cadences, participants at different governance forums.
• Forecast (and review forecasts of) business benefits.
• Drive & oversee the execution of projects in the Market.
• Support delegation of objectives and tasks to teams and workstreams.
• Support the delivery of key milestones / deliverables in the workplan.
• Connect workstream leads to subject matter experts (as required) on critical design decisions and risk / issue mitigating strategies.
• Risk and issue management in the Market
• Proactively identify and manage risks and issues.
• Manage the scope of the project and control changes to scope and/or objectives.
• Escalate risks/issues that cannot be mitigated / resolved at the team level to the Change Lead & required stakeholders for decision-making.
• Drive effective communications on project status and performance in the Market.
• Facilitate reporting of project progress to leads and sponsors at governance meetings.
• Work with Change Lead & PMO on communications within and beyond the project team (e.g., by sharing insights/ learnings across teams).
• Develop & drive necessary reporting cadence/templates to support reporting by workstreams/ teams.
• Work with external vendors to drive successful execution of projects in the Market.
• Drive delivery of projects (in line with what has been mentioned above).
• Define and clearly outline scope of work for external vendors to meet project requirements.
• Act as single-point-of-contact for engagements with external vendors.

Qualifications

• Minimum 5 years’ experience coordinating and driving projects/ enterprise transformation in digital platform(s).
• Strong attention to detail,
• Ability to prioritize conflicting deadlines and requirements.
• Strong stakeholder management and communication skills.
• Ability to effectively communicate with Senior Leaders.