Platform Governance Policy and Operations
Job Description
-Responsible for seller's policy compliance management and education, building up the implementation process and working with cross-functional partners, to optimise the Seller Center (e.g. Account Health) for operational efficiencies;
-Provide analysis and regular reporting of business performance;
-Work closely with seller facing teams to ensure robust seller education and transparency on new initiatives across regional markets;
-Monitor, execute, and enforce seller policies to drive impactful behaviour;
-Support cross-functional projects through involvement in project planning, implementation, and testing;
-Identify areas for seller performance improvements and implement where practicable;
-Provide advice and support to channel, category, customer care and support stakeholders so as to achieve seller performance KPIs;
-Prepare new, and improve existing project and operational documentations to achieve operational excellence;
-Extract, transform, and load (ETL) data from Lazada data warehouse through SQL for analysis, where needed.
Job Requirements
-University graduate with strong Bachelor’s degree and above;
-At least 1-2 years of work experience in marketplace e-commerce governance strategies, policy-making, or compliance role.
-Structured and analytical when presented with challenges, creative and flexible in proposing enhancements and solutions.
-Excellent program management and stakeholder management skills, with the ability to plan and drive projects, and also to coordinate with cross-functional stakeholders.
-Excellent English oral and written communication skills, including the ability to be structured and analytical in proposing improvements and solutions.
-Enthusiastic in appreciating and resolving e-commerce platform challenges.
-Experience with analytical tools (e.g. Microsoft Excel, SQL knowledge and scripting) to drive data analytics and reporting.
-Self-motivated, pro-active individual, and able to work under pressure.
Full-Time
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