Responsibilities:

• Monitor and manage SOC operational team by using the daily performance report, history of excellence, and team development.

• Works with internal and external functions to properly handle pushed-out parcels.

• Improve the staff's Key Performance Indicators (KPIs) on productivity, quality, service level, and stakeholder satisfaction on a continuing basis

• Able to report to management concern party a summary of data, operational concerns, and improvement procedures.

• Optimized manpower from the planning team to operate as our cycle time and hourly volume - Coaching and advising team member
  
  

Qualifications:

• Bachelor's Degree or Above in Logistics management, Supply chain management or any related field.

• At least 5 years of working experience in logistics, supply chain or express industry.

• Be able to communicate in English.

• Good communication and presentation skills.

• High analytical ability

• Critical and logical thinking and optimization.

• Strong working knowledge of Spreadsheets (Excel/Google Sheets).

• Good team player Multitasking and prioritizing skills.

• Proven working experience in project management