Responsibilities:
Monitor 1st Level Services closely and manage any emerging events.
Monitor Resource and Service Performance actively.
Assess Customer Complaint Trends and manage 1st Level Incidents.
Efficiently escalate and manage security incidents.
Track the progress of incident resolution and employ functional escalation methods where necessary.
Initiate proactive Problem Management.
Provide corrective maintenance and execute support for Field Maintenance.
Ensure Remote Site Access Control and manage a one-off Logical Access Control.
Execute legal requests at the 1st Level.
Trace Emergency Calls and manage Right of Way Handling.
Conduct proactive 1st Level Assurance Support activities.
Monitor customer experiences and performance assessments based on specific use cases.
Qualifications:
Ericsson Operations Engine - Mode Of Operations.
Test Automation Management Tools.
Test Execution Engine.
Dealing With Enquiries.
MS TOP.
Document Control.
Software Performance Testing.
Ericsson RAN Management.
Ericsson VAS Management.
Customer Complaint Resolution.
Client Services.
ITIL.
Call Centers.
Ericsson Packet Core Management.
Skills
Functions
Full-time
Company
13 active jobs
Building, 22nd Floor, S-Oasis, 199 Vibhavadi Rangsit Rd, Chom Phon, Chatuchak, Bangkok 10900
Industry:
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