Job Description

• Manage Network Operation at Client's network environment including Incident/Problem/Change management. Meeting with client in reporting network healthiness and improvement made
• Responsible for the workflow and escalations of assigned tickets and problems

Some Of The Primary Duties Include:

• Proactive monitoring and analysis
• Data Integrity
• Technical Lead during Severity 1 & 2 Incidents
• Change/EWO review team
• Change Implementation
• Problem management
• RCA analysis
• Implement IMAC
• Investigate, diagnose and validate incidents upon contact

Basic Qualifications

• Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology) or equivalent combination of education and experience
• At least 1 year experience in Network Engineer
• Ability to work with multi-vendor environment
• Experience with network monitoring tools such as OpManager, SolarWind, etc
• Familiar with ITIL process
• Good to have CCNA/CIPA
• Customer service mind
• Thai Native

Skillset

• Cisco /PaloAlto /FortiGate