Moderation Quality Assurance Analyst, TikTok E-Commerce

Responsibilities

- Utilize quality management tools to strategically enhance policies through providing policy implementation feedback and minimizing moderation policy inefficiencies.

- Deep understanding of Listing/Content/ Intellectual Property Rights moderation guidelines and moderation strategies from the policy team, and work as an expert for the specific domains.

- Collaborate with stakeholders (i.e. policy teams) and develop quality inspection standards, to continuously optimize & refine policies, processes and platforms.

- Collaborate & lead BPO Quality Assurance to ensure a high quality standard of moderation delivery; conduct risk inspections based on identified risks, reducing risk exposure on the platform

- Work closely with QA market leaders, local partner operations, training & SOP teams to enhance moderation policies through identifying quality & product risks.

- Validate and implement rejection labels, granting whitelist or revoking penalties stemming from erroneous human/machine moderation.

- Initiate, lead & guide small/medium scale projects, pilot implementation of new platforms and tool functionalities aimed at enhancing moderation efficiency & quality.

- Participate in large scale projects, aimed at identifying shortcomings or opportunities, provide business requirements (BRDs) from a moderation quality viewpoint.

Qualifications

Minimum Qualifications

- Bachelor's degree in any discipline.

- Fluency in English and Thai to moderate specific product/content listings for TikTok Shop Thailand

- Minimum 3 years of hands on and in-depth experience in e-commerce or online safety and quality analysis.

- Excellent coordination skills and communication skills across multiple cross-functional teams to build plans and projects.

- Support business in shifts by following the local labor laws.

Preferred Qualifications

- Bachelor's Degree in business administration, operations, or project management.

- Familiar with E-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.

- Able to digest large data sets/policies in a cohesive and actionable manner.

- Experience in Program Management or Project Management roles.