Team Leadership and Management: Lead and develop the customer service team, set and monitor performance goals, foster a collaborative work environment.
Incident and Change Management: Resolve IT incidents and manage changes efficiently.
Service Level Management: Define and uphold SLAs ensuring service quality meets expectations.
Endpoint Solutions and Support: Manage endpoint solutions and provide user support.
Conference and Broadcast Room: Oversee room scheduling and tech maintenance.
Customer Service Excellence: Continuously improve service experience and gather stakeholder feedback for enhancements.
Incident Escalation: Handle high-priority incidents until resolution.
Budget and Resource Management: Manage budgets and optimize resource allocation.
EXPERIENCE
Demonstrated experience in a managerial capacity within the digital or IT service industry.
Strong technical knowledge in IT incident and problem management, change management, endpoint solutions, and conference room technology.
Exceptional leadership, communication, and interpersonal skills.
Strong logical thinking and troubleshooting skills.
Ability to work under pressure, prioritize tasks, and make sound decisions.
Experience with service level management and customer satisfaction initiatives.
Familiarity with ITIL or similar service management frameworks is advantageous.
EDUCATION
Bachelor's degree in a relevant field; a master's degree is a plus.
Skills
ITIL
Leadership + Management
Leadership
IT
Resolve
Endpoint Security
Functions
Information Technology (IT)
Job Overview
Job Type:
Full-Time
Company
Thai Oil Public Company Limited
156 active jobs
Bangkok
Industry:
Energy, Resources & Mining
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