Job Description

• To anticipate all guest needs and handle all guest inquiries
• To participate in the effective day-to-day operation at the Bell service desk.
• To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
• To ensure the lobby area is clean and tidy at all times.
• To greet and acknowledge all guests, welcoming them in a polite and friendly manner.
• Assist guests with the luggage, and provide a luggage storage service for guests.
• To coordinate delivery of messages and other items to the guest room
• To assist guests who require special attention.
• Complete all other shift duties as outlined on the shift checklist.
• To assist in ensuring that the transportation arrangements of the hotel work perfectly, including the coordination of taxis, private vehicles, limousines, and other vehicles.
• Assist all other areas of the hotel when required.