Responsibilities
Functional - IT Infrastructure:
- Setup, upgrade and maintain physical and virtual servers located in Head Office, branches and in cloud.
- Upgrade and maintain computer network systems (both wired and wireless).
- Perform periodic (planned) systems maintenance.
- Looking after backup system.
- Troubleshoot and fix the unplanned incidents from time to time.
- Monitoring systems health. Flag any concerns in a timely manner to reduce risk.
- Make sure the CMDB is up-to-date.
- Work closely with Group IT Operations Team in order to adhere the related Group RMA IT standards/ policies.
- Manage to keep all IT spendings within budget and within timeline/ plan.
- Ensure monitorial processes/ policies are followed to avoid unapproved expenses.
Functional: IT Users Support:
- Being part of the IT team in order to provide day-to-day user support, both to Bangkok offices and to branches/ countries.
Background and ways of working:
- Solid knowledge/ proven experience of setup, upgrade and maintain servers both logical and physical.
- Solid knowledge/ proven experience of cloud technologies (preferably AWS and/or Azure).
- Good team player and communicator. Consistency report to supervisor/ manager. Make sure all plans/ actions are agreed before implementing.
- Fast learner and always keen to keep up-to-date to technological changes.
