HR Operations Specialist

Responsibilities

Recruitment and Onboarding

• Run the Internship program from design to implementation to meet the needs of the business in Thailand.
• Support the Recruiter on CV screening and interview scheduling for permanent job openings.
• Work with our vendor to ensure that background checks, documentation and work passes (if applicable) are completed and obtained in a timely manner.
• Plan and execute new employees’ onboarding and integration program to provide a positive onboarding experience align with the LS&Co standard.

Rewards and Benefits

• Be the Ambassador of LS&Co Live Wellth program to support the HRBP in planning, implementing and promoting all employee well-being initiatives. 
• Liaise with our vendor for the leave, benefits and payroll enrollment of new employees.
• Ensures accurate and timely submission of social security, Monthly Withholding Tax, etc.

HRIS

• Maintain Workday and Dayforce systems and other global projects.
• Partner with internal and external auditors in the regular data audits and follow up to make sure data integrity is maintained.
• Provide user support to various employee systems.

Employee Relations

• Ensure the company’s policies are kept up to date and in line with industry best practices.
• Support communication between management and employees and resolving issues.
• Collaborating and communicating with employees to understand their concerns.
• Escalate employee grievance and disciplinary cases.
• Support HRBP in employee engagement initiatives as planned by the Leaders.
• Manage and support employees’ queries related to employment and benefits as well as HR processes such as performance management.
• Execute and manage key service level metrics and adherence to those metrics (i.e. first call clearance, case management, escalation time, etc.)
• Study employees’ queries and propose initiatives / programs to mitigate the issues.

L & D

• Propose and execute learning programs which meet the needs of the business
• When needed, assist in logistics and preparation of training program.

Off-boarding

• Manage all exit related documentation and processes in Workday including cancelation of work pass, submission and notifying the local authorities on leavers etc.
• Conduct exit interviews.

Reporting

• Provides reports for HR analysis (turnover rate, etc.) and provide first level commentary to HRBP.

Requirements

• Degree in Business, HR or equivalent
• At least 5 years of relevant HR working experience in MNC. 
• Strong communication in English and ability to work across all levels of the organization
• Possess good planning, organizing, reporting, communications, interpersonal and leadership skills to work in a multicultural environment.
• Pro-active, adaptable and driven team player who is able to work independently and multi-task effectively.
• Proficiency in MS Office applications is essential with advanced skills in Excel and Word.