Home Consult Officer

Job Description:

• Be able to communicate and service customers through various channels ie.inbound , outbound & non voice
• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Acknowledging and resolving customer inquiries and complaints with appropriate manner
• Well collaborate with colleagues and other departments with good attitude (NocNoc core values)
• Be able to take responsibility for special assignment and also give consultation and coaching to others as assigned by supervisor or manager
• Be able to provide customer consultations to ensure that they have enough knowledge to choose the suitable products and services for their homes
• Taking care of the customer and ensuring that they have a good experience throughout the journey to their dream home
• Good communication in English

Qualifications:

• Bachelors (BA or BS) in engineering, business, service design or related field
• Knowledge Microsoft Office, Communication Skills
• 1 year experience in call center team, operations, production, process optimization or related field
• Experience in selling products via online platform