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    Food & Beverage Manager

    Full-Time
    , Thailand
    Posted: July 16, 2024
    Position Details

    Education And Experience


    • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.


    OR


    • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.


    CORE WORK ACTIVITIES


    Developing and Maintaining Budgets


    • Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
    • Maintains a positive cost management index for kitchen and restaurant operations.
    • Utilizes budgets to understand financial objectives.


    Leading Food and Beverage Team


    • Manages the Food and Beverage departments (not catering sales).
    • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
    • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
    • Oversees all culinary, restaurant, beverage and room service operations.
    • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
    • Provides excellent customer service to all employees.
    • Responds quickly and proactively to employee's concerns.
    • Provides a learning atmosphere with a focus on continuous improvement.
    • Provides proactive coaching and counseling to team members.
    • Encourages and builds mutual trust, respect, and cooperation among team members.
    • Monitors and maintains the productivity level of employees.
    • Develops specific goals and plans to prioritize, organize, and accomplish work.
    • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
    • Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.


    Ensuring Exceptional Customer Service


    • Provides excellent customer service.
    • Responds quickly and proactively to guest's concerns.
    • Understands the brand's service culture.
    • Drives alignment of all employees, team leaders and managers to the brand's service culture.
    • Sets service expectations for all guests internally and externally.
    • Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
    • Verifies all banquet functions are up to standard and exceed guest's expectations.
    • Provides services that are above and beyond for customer satisfaction and retention.
    • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
    • Serves as a role model to demonstrate appropriate behaviors.
    • Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.


    Managing and Conducting Human Resource Activities


    • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
    • Conducts performance reviews in a timely manner.
    • Promotes both Guarantee of Fair Treatment and Open Door policies.
    • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
    • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
    • Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.


    Additional Responsibilities


    • Complies with all corporate accounting procedures.
    • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
    • Analyzes information and evaluates results to choose the best solution and solve problems.
    • Drives effective departmental communication and information systems through logs, department meetings and property meetings.



    Skills
    Leadership + Management
    Food and beverage
    Budgeting
    Customer Service

    Functions
    Tour Operators Sub

    Job Overview

    Job Type:

    Full-Time


    Company

    Four Points by Sheraton  logo

    Four Points by Sheraton

    7 active jobs

    Industry:

    Hospitality, Tourism & Travel

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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