Deliver service in line with agreed controls and procedures to ensure high-level customer service for internal and external customers
Driving performance (efficiency, quality, hygiene) management of your team member to meet all SLA’s
Will be responsible for training your team on product, process & policy and keeping your team up to date on policy/process update/policy disseminations
Continuously improve the delivery process to attain a consistent & stable level of operations
Manage relationships with client, liaising with internal stakeholders and external partners regarding all things related to the business
Manage escalations and provide timely resolution
Basis RCA, effective coaching & feedback to be shared with team members
Conduct performance reviews of each team member and explain / set career development path & opportunities for team members
Identify new opportunities to enhance existing organizations, services, operations etc.
Should be a subject matter expert for AP and AR processes and understand its policies and protocols
Should invest time in self-development and learning. Also, should dedicate quality time in upskilling the team members
Continuous Learning: Leverage internal training platform & development teams across the organization to upskill budding talent to create & nurture future support staff/leaders within the process
Leverage digital solutions & platforms built at Genpact to update dashboards to enable intuitive and well reported 360-degree operations
Minimum qualifications
B.Com Graduate
Significant Finance and Accounting experience (8 years and above)
Has lead team size of at least 30 or more
Strong command in stakeholder management
Has prior work experience in SAP
Preferred qualifications
Excellent written and verbal communication skills in both Thai and English;
Proficient in MS Office applications, especially in MS excel
Possess excellent business acumen, qualitative and quantitative problem-solving skills
Team management & reporting capability
Skills
Team Management
SAP
MS Office
Communication skills
Finance + Accounting
Functions
Accounting & Finance
Job Overview
Job Type:
Full-Time
Company
Genpact
11 active jobs
Industry:
Business & Professional Services
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