Finance Manager operations

Responsibilities

• Deliver service in line with agreed controls and procedures to ensure high-level customer service for internal and external customers
• Driving performance (efficiency, quality, hygiene) management of your team member to meet all SLA’s
• Will be responsible for training your team on product, process & policy and keeping your team up to date on policy/process update/policy disseminations
• Continuously improve the delivery process to attain a consistent & stable level of operations
• Manage relationships with client, liaising with internal stakeholders and external partners regarding all things related to the business
• Manage escalations and provide timely resolution
• Basis RCA, effective coaching & feedback to be shared with team members
• Conduct performance reviews of each team member and explain / set career development path & opportunities for team members
• Identify new opportunities to enhance existing organizations, services, operations etc.
• Should be a subject matter expert for AP and AR processes and understand its policies and protocols
• Should invest time in self-development and learning. Also, should dedicate quality time in upskilling the team members
• Continuous Learning: Leverage internal training platform & development teams across the organization to upskill budding talent to create & nurture future support staff/leaders within the process
• Leverage digital solutions & platforms built at Genpact to update dashboards to enable intuitive and well reported 360-degree operations

Minimum qualifications

• B.Com Graduate
• Significant Finance and Accounting experience (8 years and above)
• Has lead team size of at least 30 or more
• Strong command in stakeholder management
• Has prior work experience in SAP

Preferred qualifications

• Excellent written and verbal communication skills in both Thai and English;
• Proficient in MS Office applications, especially in MS excel
• Possess excellent business acumen, qualitative and quantitative problem-solving skills
• Team management & reporting capability