Customer Support Engineer

Job Description:

• Perform machine installation setup, training and machine commissioning on new machine.
• Provide after sales service supports to our customers which include maintenance, troubleshooting and repair.
• Coordinate with the service admin to prepare quotation, manage inventory and ensure timely delivery to enhance customer satisfaction.
• Responsible to prepare and submit progress service & maintenance report.
• Ensure all service is complete within standard procedure.
• To provide leads and information to After Market Sales team on consumables & contract.
• Collaborate with Application Specialists and Sales Team in supporting and meet customers’ requirements.
• To perform other ad-hoc duties assigned from time to time.

Academic Qualifications:

• Candidate must possess at least a bachelor’s degree in Engineering (Electrical/Electronic) or equivalent.

Work Experience & Requirement:

• At least 2 year(s) of working experience in repair, maintenance and installation of analytical instruments.
• Good interpersonal & communication skills.
• Have own transport and willing to travel domestic and overseas.
• Self-motivated, pro-active, analytical mind set and good problem-solving skill.
• Able to negotiate and commitment in meeting customer requirement schedules.
• Computer literate, knowledge in MS Office - Excel, Word, PowerPoint,