Customer Service Representative (English)

Full-Time
undefined, Thailand
Posted: January 10, 2025
Deadline: February 9, 2025

Position Details

Responsibilities


  • Handle high amounts of live chat and phone calls
  • Identify and evaluate customers’ needs to deliver satisfaction
  • Provide accurate, valid and comprehensive information
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers


Requirements


  • 1+ years experience of proven customer facing experience or experience as a customer service representative
  • Strong ability in using IT for professional use and can handle somewhat technical queries from customers
  • Exceptional written communication skill and a good listening skills
  • Ability to multi-task, prioritize, and control time effectively
  • Knowledge of the cryptocurrency/blockchain field is a big plus
  • Multi-lingual capability is a big plus
  • Fluency in English is required to be able to coordinate with overseas partners and stakeholders
  • Willing to work weekends and irregular hours which will include night shifts



Skills

Language fluency
Customer Service

Functions

Customer Service

Job Overview

Job Type:

Full-Time


Company

Binance logo

Binance

47 active jobs

George Town, 23 Lime Tree Bay Ave, Cayman Islands

Industry:

Other

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