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    Customer Service Representative (English)

    Full-Time
    , Thailand
    Posted: January 10, 2025
    Deadline: February 9, 2025

    Position Details

    Responsibilities


    • Handle high amounts of live chat and phone calls
    • Identify and evaluate customers’ needs to deliver satisfaction
    • Provide accurate, valid and comprehensive information
    • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
    • Follow communication procedures, guidelines, and policies
    • Go the extra mile to engage customers


    Requirements


    • 1+ years experience of proven customer facing experience or experience as a customer service representative
    • Strong ability in using IT for professional use and can handle somewhat technical queries from customers
    • Exceptional written communication skill and a good listening skills
    • Ability to multi-task, prioritize, and control time effectively
    • Knowledge of the cryptocurrency/blockchain field is a big plus
    • Multi-lingual capability is a big plus
    • Fluency in English is required to be able to coordinate with overseas partners and stakeholders
    • Willing to work weekends and irregular hours which will include night shifts



    Skills

    Language fluency
    Customer Service

    Functions

    Customer Service

    Job Overview

    Job Type:

    Full-Time


    Company

    Binance logo

    Binance

    47 active jobs

    Industry:

    Other

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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