Responsibilities:

• Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers.
• Handle customer enquiries, advices and suggestions via email or online tools.
• Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
• Handle customer complaints, any special cases or ad hoc tasks.

Requirements:

• College degree or above.
• Proficient in Chinese and English is a must, and one additional Asian language is highly preferred.
• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
• High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.
• Ability to work under pressure, strong communication skills and exceed beyond expectation.
• Passionate for customer service industry and can accept to work under different work shifts, including night shift.
• Positive about the crypto industry.