Liaise between guests and partners to resolve low-complexity issues via inbound/outbound calls, email, chat, and messaging—covering travel advice, modifications, cancellations, and complaints.
Deliver accurate, valid, and comprehensive information using the right tools, methods, and processes.
Escalate serious or inconsistent cases immediately.
Maintain a high level of customer service to ensure a positive guest experience, and proactively update service knowledge and information.
10,000,000 - 13,000,000 VND
Full-time
Company
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