Responsibilities:

America’s Demand Planning Strategy

• Collaborate with the commercial team to develop final recommendations on Unconstrained Demand Plan for the market & develop that into a Supply Planning

• Collaborate with global demand planning director to continuously improve forecast accuracy

• Drive the adoption of best-practices and tools relating to demand planning in the America’s

Customer supply chain strategy and operations

• Collaborate with America’s customer supply chain specialist to define and execute on customer supply chain strategy for the America’s aligned with BU strategy

• Collaborate with America’s customer supply chain specialist to ensure smooth order to delivery operations to maximize service and optimize cost while in compliance with regulations

• Make final decision on warehouse requirement, inventory strategy, and inbound/ outbound logistics planning and problem resolutions

• Provide recommendation to Global DP & CSC team on order management system and transportation management (inc. 3PL)

• Drive the adoption of best-practices and tools relating to customer supply chain in the America’s

Leadership team collaboration

• Be an active member of the leadership team for the America’s and collaborate with other leadership team members to drive both short and long-term performance (incl. demand planning accuracy)

• Contribute as part of leadership team to develop long-term strategic plan for [Region]

• Collaborate with other leadership team members in [Region] to implement strategic priorities (incl. order prioritization for delivery, issue relating to inventory and delivery and to resolve any customer inquiry or complaint etc.)

• Be an active member of the global leadership team of Global Demand Planning and Customer Supply Chain

• Contribute as part of leadership team of Global DP & CSC to define and implement strategic plan and priorities (incl. services level, transportation management and planning, etc.)

Customer Service

• Manage indirectly the America’s customer service team

• Continuously track errors and report patterns for improvement opportunities

• Coordinate customer support and manage complaints / inquiries as needed from key accounts

• Involve cross-functional stakeholders as needed (e.g., S&OP, R&D) to ensure customer needs are met

• Oversee process on simple artwork changes, ensure customer service coordinators are coordinating with QA and legal teams for artwork changes

• Ensure smooth coordination with Branded teams on customer service support for joint accounts

People and leadership

• Motivate, lead, and challenge team members to reach/ exceed business unit targets and objectives

• Create culture to attract, develop and retain talent as well as drive employee satisfaction within the scope, in collaboration with HR

• Coach team on daily activities; proactively identify high potential talents

• Drive to improve career development paths & performance mgmt. to enhance team motivation and retain quality talent

• Foster a culture of continuous learning and development to enhance employee skills and competencies

• Build longer term view/ plan around people, prepare succession plans at different levels

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