Nhân Viên Chăm Sóc Khách Hàng Ứng Dụng Vé Máy Bay – Trực Tổng Đài & Xử Lý Khiếu Nại, Không Áp KPI (Quận 12)
full-time
Hồ Chí Minh, Vietnam
Posted: May 18, 2025
Deadline: September 2, 2025
Position Details
Serve as the primary liaison between guests and partners, resolving moderately complex inquiries via inbound/outbound calls, email, chat, and messaging on topics such as travel advice, booking modifications, cancellations, and complaints.
Provide accurate, valid, and comprehensive information by leveraging appropriate tools, methodologies, and internal processes.
Promptly escalate any serious incidents or discrepancies to the relevant team.
Maintain exceptional customer service standards to ensure a consistently positive guest experience.
Continuously update and share customer-service best practices within the team.
Work schedule: 5 days per week with 2 flexible days off.
Shift pattern: 24/7 rotating roster as directed by the team leader; each shift is 9 hours long (including a 1.5-hour break).
